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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Spectrum Broadband collects protects and uses personal data. Spectrum Broadband is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Spectrum Broadband Collect?
Spectrum Broadband needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. Spectrum Broadband also has access to personal data that is generated over the Spectrum Broadband network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Spectrum Broadband may also collect financial information about Spectrum Broadband customers and end users from third parties to enable Spectrum Broadband to assess its risks in granting credit terms and contact information about organisations Spectrum Broadband considers may be interested in Spectrum Broadband products and services.
How Does Spectrum Broadband Obtain Personal Data?
Spectrum Broadband obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Spectrum Broadband web site) from third party list brokers from resellers who pass on personal data to Spectrum Broadband about end users and directly from the Spectrum Broadband network.
How Does Spectrum Broadband Use The Personal Data That It Holds?
Providing and Improving the Spectrum Broadband Service
Most of Spectrum Broadband use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Spectrum Broadband may also use personal data to improve on the level and type of service Spectrum Broadband offers to its customers. As part of this interest in improving the service provided Spectrum Broadband may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Spectrum Broadband may from time to time inform its customers end users and potential customers about Spectrum Broadband and Spectrum Broadband affiliate products and services and other information Spectrum Broadband feels may be of interest. Customers and other recipients of information from Spectrum Broadband may indicate at the time they first place an order with Spectrum Broadband whether or not they wish to receive such information or at any later time by simply contacting Spectrum Broadband.
To Whom Does Spectrum Broadband Disclose Personal Data?
Spectrum Broadband will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Spectrum Broadband does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Spectrum Broadband is under an obligation by law to disclose personal data or where Spectrum Broadband has contracted with third parties to assist in providing services to Spectrum Broadband customers such as for delivery installation and systems support services.
How Does Spectrum Broadband Protect the Personal Data it Holds?
Spectrum Broadband takes customer confidentiality and security very seriously. Spectrum Broadband has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Spectrum Broadband. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Spectrum Broadband will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Spectrum Broadband Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by Spectrum Broadband specific rights to access and rectify personal data held about them. These include the right to:
obtain from Spectrum Broadband for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Spectrum Broadband regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Spectrum Broadband regarding the personal data held about them or has any other question about Spectrum Broadband data privacy procedures they should send a letter to the directors of Spectrum Broadband.
Policy Updates
As part of Spectrum Broadband commitment to compliance with data privacy requirements and to reflect changes in Spectrum Broadband operating procedures Spectrum Broadband may the terms of this policy from time to time and will post the revised policy on this website.
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